NexiphorHub Privacy Policy

1. Who We Are

NexiphorHub is a client portal and project collaboration platform operated by Nexiphor.

If you have questions about this Privacy Policy, you can contact us at contact@nexiphor.com.

2. Information We Collect

We may collect the following categories of information:

• Account information such as name, email address, login credentials, and account settings
• Profile and business information such as company name, branding assets, portal settings, and preferences
• Client and project data such as files, messages, comments, tasks, milestones, payment-related metadata, and other content submitted through the platform
• Usage information such as IP address, browser type, device information, pages viewed, actions taken, and timestamps
• Support information such as emails, messages, and issue reports
• Cookie and analytics data collected through website and platform technologies

3. How We Collect Information

We collect information:

• Directly from you when you create an account, submit forms, upload content, or contact us
• From account owners who invite team members, clients, or collaborators into the platform
• Automatically through cookies, logs, analytics tools, and similar technologies
• From payment and service providers where necessary to operate the platform

4. How We Use Information

We use personal data to:

• Provide, operate, and maintain NexiphorHub
• Create and manage accounts, portals, and user access
• Host and organize files, messages, tasks, and project content
• Process billing, subscriptions, and payment-related activity
• Send transactional emails, service notices, and support communications
• Improve product performance, usability, and security
• Monitor usage, prevent abuse, detect fraud, and enforce our Terms
• Comply with legal obligations

5. Legal Bases for Processing

Where applicable, we process personal data based on:

• Performance of a contract
• Legitimate interests in operating, improving, and securing the service
• Consent, where required
• Compliance with legal obligations

6. How We Share Information

We may share information with:

• Hosting, infrastructure, analytics, email, and support service providers
• Payment processors such as Stripe or PayPal, where applicable
• Contractors and subprocessors that help us operate the platform
• Legal authorities when required by law or to protect rights, safety, or the platform

We do not sell personal data.

7. Customer Content and Invited Users

Account owners may upload content and invite team members, clients, and collaborators into NexiphorHub. This may include personal data such as names, email addresses, files, comments, and project-related information. Account owners are responsible for ensuring they have the right to submit and manage that data through the platform.

8. Payments

If you make payments through NexiphorHub, payment information may be processed by third-party payment providers. We do not store full payment card details unless explicitly stated.

9. Cookies and Analytics

We may use cookies and similar technologies to keep users signed in, remember preferences, measure usage, and improve the website and platform. Some cookies are necessary for the service to function, while others may support analytics and performance monitoring.

10. Data Retention

We retain personal data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and backup systems. Deleted data may remain in backups for a limited period before permanent removal.

11. Security

We use reasonable technical and organizational measures to protect personal data, including access controls, secure transmission, and platform security practices. However, no method of storage or transmission is completely secure.

12. International Data Transfers

Your information may be processed and stored in countries outside your own, depending on our infrastructure and service providers. Where required, we use appropriate safeguards for international data transfers.

13. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant supervisory authority

14. Children's Privacy

NexiphorHub is not intended for children, and we do not knowingly collect personal data from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the website, platform, or email.

16. Contact Us

If you have questions or privacy-related requests, contact us at contact@nexiphor.com.